The Fitness Well Privacy Policy
The Fitness Well is committed to protecting your privacy when you interact with us in any manner, including as an online visitor to our website.

The purpose of this Privacy Policy is to explain:

  • the application of this Privacy Policy
  • the kind of information which we may collect about you, how we collect it and how we use it
  • how we may disclose that information
  • how you can access the information we hold about you
  • when we may use your information to contact you
  • the protection of your personal information
  • the use of cookies to collect information, and how you can control or delete these cookies

Application of this Privacy Policy
This Privacy Policy applies to personal information collected by us. 

This policy applies only to The Fitness Well. It does not apply to any other company or organisation, including those whose digital services have links to The Fitness Well Content or services. Third parties that have links to The Fitness Well content or services will have their own privacy policies that will govern the use of personal information they collect. We do not accept any responsibility or liability for the privacy practices of such third parties.

We will review our privacy policy regularly, and may update it from time to time. If we make significant changes to our privacy policy or collection of information, we will notify you and the changes will be posted here. If you continue to use our services, you will be deemed to have agreed to the changes. 

Collection and use of personal information 
Why we collect personal information

We will collect personal information about you:

  • because you have provided it to us, for instance if you contact us to make comments, or to ask us questions, or you have interacted with one of our digital services (including online and mobile services), for instance by participating in forums, polls or competitions;
  • because we need it to provide goods or services that you have requested, for instance, if you subscribe to an email list or loyalty program, enter a competition, or purchase goods or services from us;
  • because we would like to improve our services, for instance through the collection and analysis of statistical and research data and use of cookies (see below);
  • for purposes directly related to any of the above.

How we collect information

Broadly, there are two types of information or data we collect:

  1. Information that you specifically give us

For example, you may provide information about yourself when you are filling in a form or when you sign up to a service. This type of information may include your name, email address and age. The information that you give us may be:

  • Personal information that is required. In some instances, you must provide personal information if you wish to use a particular service or participate in an activity. For example, your age may be required if we need to confirm that you are old enough to use a particular service.
  • Permissions. Sometimes you will be asked to confirm that you agree to a particular activity. For example, you may need to expressly agree that you would like to receive a newsletter or to confirm that you agree to the terms and conditions of a competition.
  1. Data we collect that tracks your activity

We may automatically gather information to monitor the use of our services (including online and mobile services), like the numbers and frequency of visitors to our websites. 

This information helps us improve our services by learning what our customers use and don’t use. It can also help us identify if there are any problems with our services that need fixing.

This data is usually collected using ‘cookies’. See below for more information about “cookies” and the information we may collect using them.

  1. Disclosure of personal information

3.1 Disclosure by us of personal information to third parties We will not disclose your personal information to third parties, other than to third parties;

  • who we engage to provide us with services;
  • for the purposes of customising and promote to you services we provide that may be of interest to you;
  • for the purposes of providing technical support to you;
  • as permitted or required by law; or
  • consented to by you.

We may also disclose your personal information:

  • to our related companies;
  • to our professional advisors;
  • to law enforcement authorities, if we suspect that an unlawful act is being committed or that such disclosure will prevent that unlawful act.

Other than the types of disclosures set out in this Privacy Policy or as otherwise agreed by you, we will not disclose your personal information to any third party. 

3.2 Information that you disclose publicly 

When using digital services (including online and mobile services), we suggest that you use your discretion and exercise caution when providing your personal information. For instance, if you “share” information that you have posted on a The Fitness Well website using a social media tool, it is likely that you will be sharing your personal information. Please note that we have a limited capacity to protect personal information that you choose to share and you are solely responsible for sharing such personal information. 

3.3 Information that is disclosed via other platforms or services

Some of our services may be integrated with external services, including social media networks. This may mean that information about you (for instance about your interests and activities) is tracked or pulled from other places (such as Facebook). If you use any of our services that are integrated with social media tools, this information may be available to others depending on the privacy settings you have in place on other platforms. 

Your ability to opt-out of a third party tool or platform will depend on the conditions governing your agreement with that third party.

Use and Storage of your Personal Information 
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, email preferences, respond to a survey, or communicate with our customer support or queries.

We may use personal information collected from you for the purpose of answering your queries, resolving complaints, or providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by your registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned as soon as possible.

Except as set out in this Privacy Policy or otherwise agreed by you, we will not share your personal information with third parties (such as marketing companies) or use your personal information other than for our internal purposes. 

All information we receive from our customers is protected by our secure server. Our secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers. 

Use of Cookies 
We may use “cookies” with our digital services. A “cookie” is a small data file placed on your machine or device, which lets our digital service store information. This information allows us to make our digital services easier to use and more relevant. 

We may use cookies for interactive features such as forums, voting, some games and online shopping. For instance, cookies allow our servers to keep track of your customer details between visits to the The Fitness Well website. The information stored by the cookie includes data that is provided during online registration processes. Placing cookies on your device also means we can serve you promotional information that you might be more interested in. The promotional information can appear on third party digital services as well as our services. It also allows us to control the number of times you see that promotional information and measure how effective the campaign has been.

Credit card information is never stored in a cookie. 

Any “cookies” we use will be for the purpose of gathering aggregated information regarding visitor use of our services.

Controlling and deleting cookies 

Popular browsers will usually give users a level of control over cookies.

You can set your browsers to accept or reject all, or certain, cookies. You can also set your browser to prompt you each time a cookie is offered. 

Third Party Cookies 

We may use suppliers who set cookies on our digital services on our behalf in order to deliver the services that they are providing. 

For instance, if we embed photos and video content from third parties such as Flickr and YouTube, those third parties may have set cookies relating to that content. If you then “share” that content, another third party cookie may be set by the service you have chosen to share content through. We do not control these cookies, and we do not block cookies set by third parties in these ways. 

Accessing your Personal Information 
You are entitled to know what personal information we hold about you. You may change your details at any time by advising us in writing via email. If you would like to contact us in relation to your personal information, please do so by email to [email protected].